Privacy Policy

This privacy policy describes how Vitec Nordman AB handles the information and data you provide to us so that we can manage your relationship with us. We will process any personal information disclosed to us, held by us, or otherwise related to your profile as specified in our privacy policy. Information may be provided to us through the Helpdesk, website, phone calls, email, web-based forms, or any other means.

By GDPR, we mean the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

By SCC, we mean Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council, or its later updated version.

Who we are  
Vitec Nordman AB is a part of Vitec Software Group AB. Vitec Nordman AB offers comprehensive sales support systems for sales organizations in the Fast-Moving Consumer Goods (FMCG) industry.  

We control how your personal information is collected and the purpose for which your personal data is used. We act as the data controller with responsibilities as mandated by European and Swedish data protection laws. For processing where Vitec Nordman AB determines the purpose and means of processing, we are Data Controllers and are responsible for ensuring that the processing of personal data complies with GDPR (according to the principle of accountability). For processing where Vitec Nordman AB does not determine the purpose and means of processing, the processing is carried out on behalf of a Data Controller (customer), and in such cases, we act as Data Processors. We follow the instructions of the Data Controller regarding the processing. 

Contact us  
If you would like to know more about how we process your personal information, you can contact us at 

We protect your personal information  
Your personal information is protected by the high standards of organization and security maintained by Vitec, and it is also protected by law. The law stipulates that we can only process your personal information if there is a legitimate reason for it. These reasons must be one of the following:  
• To fulfill the agreements we have with you or the organization you work for  
• We have a legal obligation  
• You have given consent for the processing  
• When we have a legitimate interest, e.g., a balancing of interests  
• When it is in the public interest  
• When it is in your vital interest 

Collection of personal information  
The information and data about you that we may collect, use, and process to provide our service include:  
• Records of names, email addresses, phone numbers, and correspondences, either through the website, user accounts, newsletters, social media, email, phone, or other means  
• Information you provide through forms on the website, social media, or other information you send to us via the website, forms, or email  
• Your responses to courses, surveys, or customer surveys that we conduct  
• Data about your visits to the website, including but not limited to, traffic data, location information, weblogs, and other data communication 

Why and how we process your personal information  
Vitec Nordman provides sales support systems and services aimed at implementing, maintaining, and further developing these systems. The business is primarily focused on enabling our customers to process information in systems and services provided by Vitec Nordman. If you belong to an organization that is a customer of Vitec Nordman, we primarily process your personal data to fulfill our commitments under the agreement. The processing includes the following activities:  
• Troubleshooting the service  
• Service support  
• Storage (mainly for customers with cloud service agreements and operation agreements)  
• Administration  
• Information dissemination about product improvements, newsletters, training, and events  
• Training on services or software from Vitec Nordman 

The data we process includes names and contact information such as email addresses and phone numbers. We may also process additional information that you provide to Vitec Nordman in connection with troubleshooting or service support. The legal basis for processing this personal data is the agreement. 

We may also process additional information that you provide in connection with troubleshooting or service support. The legal basis for processing this personal data is the agreement or consent.  

Parts of your personal data may be retained even after the termination of the agreement. The legal basis for this processing is a legal obligation.  

We collect information about your company and contact information for individuals in the company, known as prospects, to better tailor offers and services to the registered person. The processing of personal data in these cases is based on the legal ground of Legitimate Interest. 

Phone Calls  
Phone calls to and from Vitec Nordman are not recorded. The telephone system logs incoming and outgoing calls as well as call duration. 

How long we retain your personal information  
We will store information for the duration of your customer relationship with Vitec Nordman. We regularly purge information that should no longer be processed, such as contact details for customers who no longer have agreements with Vitec Nordman. 

If you are no longer a customer, we will retain parts of your information for the minimum time required to fulfill the obligations stated in this policy and for Vitec Nordman to comply with applicable legislation. If you choose not to provide your personal information, it may prevent us from meeting legal obligations, completing contracts, or performing services required to maintain your account. Not providing your personal information may mean that we cannot provide you with products or services. 

Personal information we share with others  
We may share your personal information within Vitec Software Group and with the following organizations:  
• Law enforcement agencies, regulators, and other authorities  
• Identity verification bodies  
• Third parties you ask or allow us to share your information with  
• Third parties necessary to provide products or services you may have requested. 

Where we store your personal information  
Vitec Nordman strives to store all personal data we process within the EU/EEA, following the principles of privacy and confidentiality. If personal data is stored in a country outside the EU/EEA, we will ensure that such a storage location provides an adequate level of protection in accordance with GDPR and SCC provisions. We do our utmost to protect your privacy by handling your information carefully and taking appropriate and necessary security measures when dealing with a storage location outside the EU/EEA, such as with cloud service providers. All transfers are made in accordance with the provisions of the Data Protection Regulation, ensuring your privacy. 

Your rights over your personal information  
We will assist you if you choose to exercise your rights over your personal information, including: 
• Withdrawing your consent in situations where we have requested it. However, this will not invalidate previous processing where we have had your consent  
• Filing a complaint with the data protection authority  
• Accessing your personal information that we have or process  
• Correction of personal information that is incorrect or outdated  
• Deletion of any personal information that we process  
• Restricting the processing of your personal information under certain circumstances  
• The right to object to the processing of information where we do it for our legitimate interests  
• The right to challenge a decision entirely made by automated processing, to express your point of view, and request a human review of the decision